Upcoming Workshop Focuses on Customer Service

Dr. Dale Henry of Your Best Unlimited will be conducting a workshop on Customer Service December 4, at the Perry County Community Development Center in Linden from 1-3PM. Dr. Henry is a native of Tennessee and has been a teacher, businessman, author, speaker and trainer. He has been in customer service over half his life. This workshop offers a perspective on customer service like no other. Dr. Henry blends humor and insight to explore how to serve and care for the customers needs and leave understanding the difference between service and attitude. Small and large businesses, organizations and local governments are encouraged to attend.

The workshop is sponsored and funded by the Buffalo/Duck River RC&D Council, USDA Rural Development and the South Central Tennessee Workforce Development Board as a partnership project to improve the area business economies through small business development and tourism.

The Perry County Community Development Center is located on Factory Street in Linden. Those interested in attending may call the Buffalo/Duck River RC&D Council at 931/729-2686 EXT110; FAX 931/729-5786 or email, sharon.englett@tn.usda.gov or larry.lofton@tn.usda.gov. Please RSVP by December 3rd.

About Daryl Phillips, CEcD

I am a professional economic developer. I presently work for communities and companies in developing and implementing workforce and economic development solutions as CEO of Phillips Economic Development Solutions (Phi EDS). Prior to September 2017, I was the economic development professional who served a community team of elected officials, business people, community leaders and dedicated stakeholders for economic development in Cheatham County, Tennessee (pop. 39,880) and its four towns. During my five-year tenure, I served the team as Cheatham County grew over 1,700 jobs, turned around population declines at the start of this decade into healthy population growth, increased tourism expenditures 20.3% and local tax revenue from tourism 25.4%, grew sales tax revenue 36%, focused on developing the local workforce and was recognized by SmartAsset as having the 9th highest Incoming Investment Index of all the 95 counties in Tennessee. I am a member of International Economic Development Council, Southern Economic Development Council, Tennessee Economic Development Council and International Council of Shopping Centers. I have earned the designation of Certified Economic Developer (CEcD) from International Economic Development Council (IEDC), the Economic Development Finance Professional (EDFP) certification from National Development Council and hold a Master of Business Administration from Tennessee Technological University.
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